Frequently Asked Questions
Everything you need to know about your Cadena Collective experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain handcrafted or sale items may be marked as final sale.
Are your products ethically sourced?
Yes, Cadena Collective is committed to sustainable fashion. We partner directly with artisans and manufacturers who ensure fair wages and safe working conditions for all creators.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery timelines vary by destination and are calculated at checkout.
How do I care for my handmade garments?
To preserve the quality of our unique pieces, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry away from direct sunlight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Shop Pay.